Shipping & Returns
COUPON / DISCOUNT CODES
Codes cannot be combined. All codes are one time-use per customer unless otherwise stated.
SALES / PROMOTIONS
Any purchases made prior to limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday, are not eligible for price adjustment refunds.
TAXES
Taxes will be applied at the time of checkout.
Unfortunately, at this time we are not able to make tax exemptions.
THE COLLECTIVE - USE OF SERVICE
The content from any course on The Collective is solely for your personal and non-commercial use.
You may not copy, recreate or share content.
You may not share your account or login credentials with anyone or use another's login details.
The name on the account used to purchase a course will match the name on the Certificate of Completion, which is received upon completion of any course on The Collective.
There is one certificate of completion issued per customer, per course. Anyone with suspicious activity on their account will have their course access revoked immediately, without notice or refund.
RETURNS
For the safety of our artist community, all sales are considered final. We take a lot of care to ensure your microblades and pigments arrive sealed and sterilized, and for this reason, we can not accept returns on the usable products.
If exception is made: A valid receipt is required. Returns are accepted within 30 days of purchase.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If for any reason your package arrives damaged or in any condition which is not completely perfect,
we will replace it, no questions asked.
To be eligible for a return, your item must be unopened, unused and in the original packaging.
We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other artists are receiving our tools in perfect condition.
We may also ask that the damaged products be shipped back to us.
In this event, our Customer Support Team will assist with the return shipment arrangements.
To return your product, please reach out on our Contact Us page. If approved you will be provided with return instructions. You will be responsible for return shipping costs.
Tracking and insurance is advised. Sorry, shipping costs are non-refundable.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you we have received your returned item. You will be notified by email of the approval or rejection of your return.
If approved, your refund will be processed and will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.
THE COLLECTIVE - REFUNDS
We stand behind our products and your satisfaction is very important to us.
Please reach out on our Contact Us page and state the reason for your refund when you reach out, your feedback is extremely valuable to us and will help us continue to grow and improve our Courses.
Once a refund is issued, Course access will be revoked. Refunds will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.
SHIPPING RATES / TIMES
We aim to get your order to you as swiftly as possible. Our products ship from our warehouse located in
Port-moody, BC. All orders receive a shipping confirmation and tracking number via email.
Shipping costs are determined by the value of your order, as follows:
Orders below $199
Canada Post Expedited: Delivery to Major Urban Cities in 1 to 7 business days,
delivery to Non-Major Urban Cities in 1 to 11 business days for $20
Orders over $200
Canada Post Expedited: Delivery to Major Urban Cities in 1 to 7 business days,
delivery to Non-Major Urban Cities in 1 to 11 business days for FREE
ITEM MISSING FROM ORDER
Order is missing item(s)
If you notice you are missing an item from your delivery, please reach out on our Contact Us page within
5 days of delivery. Please include your order number and name of the missing product.
Received incorrect item(s) in order
Please reach out on our Contact Us page within 5 days of delivery. Please include your order number,
a photo and name of the incorrect item received as well as the name of the item you are missing.
DAMAGED SHIPMENTS
Part of order is damaged
A damaged item is considered to be broken product that is fractured, shattered, bent, crushed, leaking. Evidence of damage is required in the form of photos for quality control purposes.
Damaged items will be replaced/refunded.
LOST IN TRANSIT
Customers with Route
Packages presumed to be lost:
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed
no sooner than 7 days after the last tracking update and within 30 days from the last checkpoint.
Customers without Route
Packages presumed to be lost:
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) are not covered when Route is not purchased. K-Beauty supplies can, in some cases, make a one-time exception to issue a replacement. Refunds on lost packages will not be given on orders without Route. Lost packages should be reported no sooner than 7 days after the last tracking update and within 20 days from the last checkpoint.
In the case of an exception being made, all future purchases must have Route purchased in order to be replaced/refunded in the event a shipment becomes lost in transit again.
* An exception may be made if reported within the 20 day window, and the courier has deemed the package as lost.
STOLEN SHIPMENTS
Customers with Route
Delivered but missing package:
Order issues for packages marked “delivered” yet not received are considered stolen and
must be reported no sooner than 1 business day after “delivery date” but no longer than 15 days
to ensure it was not misdelivered or easily found around the premises.
Customers without Route
Delivered but missing package:
Order issues for packages marked “delivered” yet not received are considered stolen.
These are not covered when Route is not purchased.
WRONG ADDRESS
Customers with Route
If the wrong address was input at the time of order, this is not covered.
We will do our best to contact the courier for retrieval or address change in transit. Should the package not be delivered to the customer, K-Beauty supplies can make a one-time exception and issue a refund/replacement. In the case of an exception being made, all future purchases must have the correct address at the time of fulfillment.
* An exception may be made if the incorrect address was reported before delivery and the courier
delivers to the incorrect address. Customers may be asked to contact those at the address to retrieve
the package before an exception will be made.
Customers without Route
If the wrong address was input at the time of order, this is not covered.
We will do our best to contact the courier for retrieval or address change in transit.
FREIGHT FORWARDING
Using a freight forwarder to ship or hand-carrying items internationally may result
in complications not covered by K-Beauty supplies.
If a freight forwarder or hand-carrying is used, the following terms will apply:
K-Beauty supplies won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that K-Beauty supplies isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder.
You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
If you (or a freight forwarder you so designate) have Canadian address, purchase goods
from K-beautysupplies.ca to be shipped to a Canadian location, and then subsequently export the goods,
you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all Canadian export regulations and the import regulations of the destination country. K-Beauty supplies must not be listed on any export documentation
(e.g., export declarations, invoices, packing lists, air waybills, etc.).
It is your responsibility to ensure the freight forwarder’s most up-to-date Canadian address is used.
If you (or a freight forwarder you so designate) do not have a Canadian residence and purchase goods
from K-beautysupplies.ca to be shipped to a Canadian location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from K-Beauty supplies.